Flip Investor OS
Support
How to reach us
Questions about your account or billing? E-mail support@flipinvestoros.com. We answer by e-mail; messages are read Monday to Friday. Signed in, you can also write from Help & feedback in the More menu or in Settings.
Billing
How do I cancel my subscription?
Settings → Subscription → Cancel subscription, then confirm. Your access continues until the end of the period you already paid for and nothing is charged after that. Until then, Resume in the same place keeps everything as it was.
Do you offer refunds?
Payments are not refunded for unused time, monthly or yearly: cancelling stops the next charge, and the free trial is there to try everything first. If you were charged by mistake or charged twice, e-mail us and we will refund it.
How does the free trial work?
Starter and Pro both start with 14 free days. Cancel in Settings before the trial ends and you pay nothing. Otherwise the subscription starts on day 15 at the plan price you chose and renews automatically until you cancel. We e-mail you seven days before the first charge.
How do I change my plan or switch to yearly billing?
Settings → Subscription → Change plan. The difference is prorated by Stripe and shown before you confirm; a yearly plan is about 35% less than twelve monthly payments.
How do I update my card or download invoices?
Settings → Subscription → Card and invoices opens Stripe’s secure billing page: change the payment method there and download every past invoice and receipt.
What will I see on my card statement?
Charges appear as FLIP INVESTOR OS. If you see that name and do not recognise the charge, e-mail us before contacting your bank: we will find it and refund a mistake.
My payment failed. What happens?
Stripe retries the card over the following days and e-mails you; your access continues meanwhile. If every retry fails, the subscription ends and the account becomes read-only until you subscribe again. To avoid that, update the card in Settings → Subscription → Card and invoices.
I have a promo code from a creator. Where do I enter it?
On the Plans screen inside the app, under "Have a promo code?". The code gives a lower price for as long as you stay subscribed.
Account and data
I forgot my password.
Use "Forgot password?" on the sign-in page; a reset link goes to your account e-mail.
Can I export my data?
Your rates download as CSV, your reports and packages (the accountant summary, the lender package) as PDF, at any time. For a full copy of everything in your account, e-mail support@flipinvestoros.com from your account e-mail.
How do I delete my account?
E-mail support@flipinvestoros.com from your account e-mail. We delete the account and everything in it within 30 days (backups are rotated after that). A single property and everything attached to it you can delete yourself inside the app.
What happens to my data after a subscription ends?
It stays: everything remains visible and can be deleted or downloaded; nothing new can be added until you subscribe again. We do not delete data because a subscription ended.
Flip Investor OS is a product of BLINE LOGISTICS LLC, Florida, USA.
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